Shipping, return policy and warranty
Shipping, return policy and warranty
Your purchase will be shipped within one business day upon receipt of payment. Prior to shipment all the products are tested and securely packaged.
You will receive a track number once your package is shipped.
We will be tracking your goods and inform you if any problem occurs while shipping.
If after 60 days from the day of shipment you don’t receive your goods, we will refund money paid for goods and shipping. If your shipment arrives after the refund, you should pay back or return the item back to us.
Important! All expenses related to shipment (i.e. taxes, fees and customs duties) charged in the buyer’s country are to be paid by the buyer.
Upon request we can divide the shipment into parts or ship it to several addresses in order to avoid paying duties.
Shipping methods:
1. EMS Express
EMS is an international courier door-to-door delivery. All the shipments are serviced on a priority basis at sorting facilities and Customs.
Average delivery time by EMS:
Region / Country |
Delivery time |
||||
Business days |
6-12 |
13-19 |
20-26 |
26-40 |
|
USA & Canada |
Delivery rate |
45,5% |
25% |
17% |
12,5% |
Mexico |
0% |
30% |
23% |
47% |
|
Western Europe |
46% |
15% |
15% |
24% |
|
Eastern Europe |
43% |
57% |
0% |
0% |
|
Brazil and South America |
7% |
17% |
23% |
53% |
|
Other regions |
62% |
19,5% |
7% |
11,5% |
|
2. Russian Post
Russian Post is a standard delivery to a post office with a track number. This shipping method is unavailable for purchases exceeding $100.
Warranty
We provide 1 year warranty for all our goods along with free lifetime customer support.
Return policy
If you are not satisfied with your purchase, you can return it within the period of 14 days from delivery date. Your item should be in the original condition and contained in the original package. Upon receiving and inspecting the item, we will refund your money.
If your goods are damaged during shipping or happen to be defective, we will refund your money and pay for return shipment. We recommend to film the box opening in order to avoid disputes.
Payment methods
PayPal or bank transfers are available payment methods.
PayPal
1) If you already have a PayPal account:
Add your item to the cart and go to billing section.
2) If you don’t have a PayPal account:
Create an account on PayPal. It is absolutely free and takes only 5 minutes. After that you will be able to shop on the website.
Read more about PayPal on https://www.paypal.com/us/webapps/mpp/home
Bank transfers
Place an order on our website and we will send a bill to your email address within 1 business day.
Your order will be processed upon payment receipt.
Bank transfer processing may take from several hours to 3 bank days.